Privacy Policy

Effective Date: 18th June 2025

1. Who We Are
Kalo Health Limited ("we", "us") operates the Kalo app and is the data controller responsible for processing your personal data.

2. Data We Collect

  • Account Data: email, name, age, gender

  • Health & Fitness Data: weight, height, food logs, exercise logs

  • Usage Data: IP address, device info, app usage patterns

  • Optional Data: location, photos of meals

3. How We Use Your Data

  • To provide and improve Kalo’s functionality

  • To personalize recommendations and insights

  • To process subscriptions and communicate billing

  • To send updates and support messages

  • To comply with legal obligations

4. Legal Basis for Processing

  • Consent (e.g., for optional data)

  • Performance of contract (subscriptions)

  • Legitimate interests (operational improvement)

  • Legal obligations (e.g., accounting rules)

5. Sharing & Disclosure
We may share data with:

  • Service providers (e.g., hosting, analytics) under confidentiality agreements

  • Authorities, if required by law (e.g., court order)
    We never sell personal data to third parties.

6. Data Retention
We keep personal data only as long as needed for the Service or to comply with legal obligations (e.g., financial records retention).

7. International Transfers
Your data may be stored or processed outside the UK/EU in jurisdictions with different protections, but under safeguards (e.g., Standard Contractual Clauses).

8. Your Rights
Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with the ICO

9. Security Measures
We implement appropriate technical and organisational security measures to protect your data (e.g., encryption, controlled access).

10. Children’s Privacy (16–17 year olds)
We allow use from users aged 16–17. There is no requirement for parental consent under UK law.

11. Cookies & Tracking
Our website uses cookies and similar technologies for essential functions and analytics. You can manage cookies via browser settings.

12. Changes to This Policy
Policy changes will be notified in-app or via email prior to change. Continued use implies acceptance.

13. Contact & Data Requests
Contact us to exercise your data rights or ask privacy-related questions.